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What causes a sales order to change status from “Sales Order” to “Done”? I have several sales orders that have the invoice processed and paid, but still show as “Sales Order”. I have others that have the invoice validated and sent, and are in the Done status. Yet others are in the “Sales Order” status.

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SO is considered completed when paid & delivered. DO is deliveried and invoice must be paid (register payment) not just validated.

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