Greetings everyone,
I'm trying to set up an automated action in Odoo Online to send an email to the user assigned to a task. I've created an email template with a dynamic placeholder for the recipient's email address: ${object.user_id.partner_id.email}. However, the emails aren't being sent to the correct recipients. I've checked the model's fields and the dynamic placeholder syntax, but the issue persists.
I even tried keeping it at the default recipient, or changing the syntax slightly (partner id only, no brackets, user id only, etc).
I know the automation rule works as intended because when I manually put a specific email instead of the dynamic placeholder it works.
- note: I know odoo sends notifications when assigning users by default, I want to utilize the custom templates though.
- Also I know that there is a mail queue that I need to check, I tried going there and manually sending all the queued mail.
There has to be something I’m missing. Appreciate your support.
Thanks in advance.
Is there any solution to this ? What am I missing ?