Ir al contenido
Menú
Se marcó esta pregunta

Here is the scenario.

  1. Configured an email id to create a Ticket.
  2. Sent an email from my gmail account to the mail id.
  3. A new ticket has been created in the Helpdesk.
  4. A user signed in to the Odoo and commented on the new ticket using Send a message feature in the chatter.
  5. In my gamil, i received a new mail with the reply message.

Here i received a new email as a new thread, instead of reply message to the my old mail which i used to create a ticket.

My requirement is, i need to get the reply message as the reply for the First message, which is used to create the ticket.

How can i do this?

Avatar
Descartar
Publicaciones relacionadas Respuestas Vistas Actividad
2
ago 24
2382
0
ene 19
2616
0
jun 25
497
1
abr 25
1616
1
may 25
1206