How can I return delivered serial numbers to inventory when I cancel a Sales Order?

Question

Hello Odoo Community,
I'm just new user with Odoo and I am facing an issue with the Sales application regarding products managed by lot/serial numbers.
I cancelled a Sales Order, but the related serial numbers are still reserved. The Sales Order itself is cancelled, yet the stock picking remains in status *“Done”*, and I cannot cancel or unreserve it.
Because of this, the serial numbers are not being released back into inventory, which prevents me from reusing them in a new order.
👉 My question:

Christoph Farnleitner · Accepted Answer

You will have to perform a /Return/ action from the picking in /Done/ state as Odoo will not auto-cancel any performed moves.
image [1]

Simply put, returning a stock move will inverse the order of the previous move (i.e. returning a stock move from WH/Stock to WH/Output will result in a new stock move from WH/Output to WH/Stock)*. This way you can actually keep track of where your goods are at any given time, no matter what Sales has been discussing with the Customer.
image [2]
/*) You could ch

Publicaciones relacionadas	Respuestas	Vistas
[𝕃ínea de 𝒜tención]¿Cómo me comunico con Avianca Colombia? action	0 sept 25	1
【+56】%CL@# ¿Cuándo hablar con una persona en Avianca Colombia? {^Número-original^} action	0 sept 25	1
¿Cómo llamar a Latam en Chile?[[servicio instantáneo]] action	0 sept 25	1
FAQ SUPPORT @ITA Airways Airlines customer service action	0 sept 25	55
Issue when trying to create order line : record not existing studio automation) action	1 sept 25	452

Se marcó esta pregunta

¿Le interesa esta conversación? ¡Participe en ella!