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Hi,
I'm using Odoo online with my own domain name (my.domain.com).
Everything is working well.
I'm starting to use Helpdesk in Odoo, but I'd like to modify the domain name of the alias to xxx@domain.com instead of xxx@mycompany.odoo.com.
How can I do it?
Thanks
You can do that from settings > General setting > Alias Domain in the the discuss section
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Thanks, but I don't have this on my version ... (Odoo 16 Online !)
Which version are you using?
Yes, you need to click custom email server to view this field. The screenshot below is V16.2.
Also, you would need to configure incoming email server if you wish to create tickets from incoming emails to your custom alias
Thanks Jaideep for your help !