Hello, I have integrated *Odoo with Shopify*, and I’m facing an issue with some orders: The customer first tries to pay (for example with *Tabby* or another payment method). If the payment fails, they switch to another method such as *Cash on Delivery (COD)*. The order is then successfully created and confirmed in Shopify (with order confirmation email sent, order timeline updated, etc.). However, the order does not get imported into Odoo. Instead, it stays stuck in the *Order Data Queue* wi

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Issue: Shopify Orders not imported into Odoo when customer changes payment method

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Sidalih

Hello,

I have integrated Odoo with Shopify, and I’m facing an issue with some orders:

The customer first tries to pay (for example with Tabby or another payment method).
If the payment fails, they switch to another method such as Cash on Delivery (COD).
The order is then successfully created and confirmed in Shopify (with order confirmation email sent, order timeline updated, etc.).
However, the order does not get imported into Odoo. Instead, it stays stuck in the Order Data Queue with the following error:


Configuration missing in Odoo while importing Shopify Order(122552) and id (6753595338518)

Notes:

This does not happen for all orders, only when the customer changes the payment method after a failed attempt.
In Shopify, the order appears as confirmed with the updated payment method (e.g., COD).
In Odoo, the order stays in Draft inside the queue and fails with the “Configuration missing” message.

Questions:

Do I need to configure additional settings in Payment Methods mapping between Odoo and Shopify?
Should I define a Default Payment Term or Journal in Odoo so that the order can be created even if the payment method changes on Shopify?
What is the best practice to handle these cases and ensure orders are imported correctly when the payment method is changed by the customer?

Sidalih

Autor

Hi,

All my Financial Status and Auto Workflows are already configured for each payment method (COD, Tabby, Tamara, MyFatoorah, Paymob, etc.).

The issue I am facing is only when the customer’s first payment attempt fails (for example due to a bank risk or payment gateway rejection). The customer then changes the payment method (e.g. from Tabby to COD) and the order is confirmed successfully in Shopify.

However, Odoo still tries to import the initial failed payment attempt, and the order gets stuck in the queue with the error “Configuration missing in Odoo while importing Shopify Order …”.

Is there a way in the Emipro connector to handle such cases, so Odoo always takes the final confirmed payment method from Shopify, instead of the first failed attempt?

Thank you.

Chris TRINGHAM

You need to contact Emipro

Cybrosys Techno Solutions Pvt.Ltd

Hi,

This issue occurs because when a customer changes the payment method after a failed attempt in Shopify, the updated payment method is not properly mapped or recognized by Odoo during synchronization. The Shopify connector in Odoo relies on the payment gateway configuration to determine which Odoo payment journal or payment term should be applied when importing the order. If that mapping is missing or undefined for the new method (e.g., COD after Tabby failure), Odoo flags it as “Configuration missing” and leaves the order in the queue.

To resolve this, you should first verify the Payment Gateway mappings under your Shopify connector settings in Odoo. Each Shopify payment gateway (Tabby, Cash on Delivery, PayPal, etc.) must be linked to a corresponding Odoo payment journal or payment term. If the customer switches from a gateway like Tabby to COD, and COD isn’t mapped, Odoo cannot determine which configuration to use and fails to create the order. Defining these mappings ensures all payment scenarios are handled smoothly.

It’s also recommended to set a Default Payment Term and Default Journal for the Shopify instance in Odoo. This acts as a fallback, so even if the specific payment method isn’t recognized, Odoo can still process the order using the default configuration instead of failing.

As a best practice, always make sure all active payment methods used in Shopify — even secondary or manual ones like COD; have corresponding entries in Odoo’s Payment Gateway configuration. Additionally, review your queue job logs regularly to identify and fix any unmapped gateways early. This approach ensures all Shopify orders, even those where customers change payment methods, import correctly and consistently into Odoo.

Hope it helps

Niyas Raphy (Walnut Software Solutions)

Hi,
As shopify connector is not a standard feature or module, its better to check the module documentation or connect the module author in their support channel for the same.

Also ensure to use the latest of the module, if author has already updated it.

If you are using Empiro module, ensure to configure Financial status and sale auto workflow is configured for all providers and payment methods.

Thank you.

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