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Hi, I setup the helpdesk module to create a new entry when email arrives on support@mycompany.com. The entry is properly created, but there are a few things I don't understand:
1) how to send an automatic reply altering the subject with request ID?
2) how to reply to the customer from within OpenERP? It must be obvious but I can't find it.
3) does the helpdesk module track replies?
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