1. Why does the email show the salesperson as the sender?

Because in the email template, the From field is set to the Salesperson by default.

✅ To fix this:

• Go to Settings → Technical → Email → Templates .
• Open the template (for invoices it is usually Invoice: Sending ).
• In the field , you will see something like:

${(object.invoice_user_id.email_formatted or object.company_id.email_formatted or user.email_formatted)}

Here, object refers to the current record (invoice, sales order, etc.).

You can replace or extend this with any other field you prefer, for example:

Plain Text

${user.email_formatted}

→ sends from the logged-in user.

Plain Text

${object.custom_sender_field}

→ sends from a custom field if you have one on the model.

2. Why does the email go to 3 people instead of only one?

Because the email template is sending to all followers of the document (they are automatically added in the chatter).

✅ To fix this:

•  Go to the document (Invoice / Sales Order) → open the Chatter panel on the right-hand side → under Followers , remove the extra people you don't want.

If you have any questions, feel free to reach out to us

Hope this helps!

Thanks & Regards,

Email : odoo@aktivsoftware.com