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Call Queues
In this video, learn how to use Call Queues with Odoo VoIP. Other lessons related to this video: Manage Your Users Introduction to Dial Plans Need more information about Odoo apps? https://www.odoo.com/documentation/user Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.
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1.
When setting up a new call queue in Axivox, how can you configure incoming calls to ring your agents in a sequence, one after the other, until one of them picks up?
2.
Under “Add a queue,” what’s an internal extension?
A number that callers in your network can use to call the queue line or transfer callers to the queue.
A number that external callers can use to call the queue line.
A number that agents can use to connect or sign in to the queue from the Odoo widget.
A number that callers in your network can use to join the queue as an agent.
3.
What is the difference between Static and Dynamic Agents?
Static agents cannot be changed, while Dynamic agents can be changed.
There is no difference between Static and Dynamic agents.
Static agents will always be added to the queue automatically, while Dynamic agents need to log in and out of the queue.
Static agents have separate phone numbers, while Dynamic agents don’t have a phone number assigned to them.
