Why REFUND option is visible and usable when a Sales/Purchase Quotation

Question

While creating a Draft Sales Quotation when we confirm it, we are directed to a page where we can view *Delivery order *and *Create Invoice*.Now once we have created an invoice and on *validating* it we have the option to either* Register Payment or Refund Invoice.*
*My query is why is the Refund Button functional when we are required to register the payment, its because till now we have n't made the payment hence how can we Refund it. Plz explain
*

Ray Carnes · Accepted Answer

An Invoice can be refunded before payment is received - you probably think of it more as a 'credit note'.
Think about this case:  You deliver products, they get lost/broken or are the wrong type.  The Customer decides to cancel the entire order, but you already have an Invoice, so you will never get paid.  You need to refund it and use the refund to close it.

Nilim · Answer

Hi Ray,
I am still confused with the REFUND option.Would you please explain me with few illustrations

Related Posts	Replies	Rodiniai
Modify invoice content make it disconnect with its sales order sales invoice sales.order	1 saus. 25	2367
Create invoices from sale order through automation Solved sales invoice sales.order	2 vas. 24	8491
Automatically Adding Salesperson's Name as Signature on invoice sales invoice sales.order v17	0 spal. 24	2646
How to display changes to Delivered Quantities in Sales Orders in Chatter Solved sales sales.order	1 kov. 25	2541
Sales stay in "To Invoice" despite already being paid. sales sales.order	1 geg. 24	2709

This question has been flagged

Enjoying the discussion? Don't just read, join in!