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1 Atsakyti
2517 Rodiniai

Using V11 Community, I have just started receiving this error when I test to click the preview on the templates of Email :

Failed to render template using values {'format_date': . at 0x7f5ee472dd08>, 'format_tz': . at 0x7f5ee472d840>, 'format_amount': . at 0x7f5ee472d158>, 'user': res.users(1,), 'ctx': {'lang': 'en_US', 'tz': False, 'uid': 1, 'params': {'action': 95}, 'template_id': 38, 'active_model': 'mail.template', 'active_id': 38, 'active_ids': [38], 'search_disable_custom_filters': True, 'safe': False}, 'object': res.config.settings(45,)}

I have not change anything on the template. Have  no idea what could have changed to start causing this nor where to look to correct it, any ideas/direction would be appreciated.


Portretas
Atmesti
Autorius

thank you for your suggestion 

Best Answer

Hi,

The email template has some sort of issue in it, that's why the rendering is getting failed. Here what you can do is that,


1. Make sure it is not wrongly modified by anyone

2. Check the log and do a manual debugging on the template and see which part of the template is having the problem.

3. If you have any older backup's, copy the template from the back up and update here.


Thanks & Regards

Portretas
Atmesti
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