Hello Community,
I have an error with Helpdesk Module (de_helpdesk)
Erreur:
Odoo Server Error
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/odoo/http.py", line 624, in _handle_exception
return super(JsonRequest, self)._handle_exception(exception)
File "/usr/lib/python3/dist-packages/odoo/http.py", line 310, in _handle_exception
raise pycompat.reraise(type(exception), exception, sys.exc_info()[2])
File "/usr/lib/python3/dist-packages/odoo/tools/pycompat.py", line 14, in reraise
raise value
File "/usr/lib/python3/dist-packages/odoo/http.py", line 669, in dispatch
result = self._call_function(**self.params)
File "/usr/lib/python3/dist-packages/odoo/http.py", line 350, in _call_function
return checked_call(self.db, *args, **kwargs)
File "/usr/lib/python3/dist-packages/odoo/service/model.py", line 94, in wrapper
return f(dbname, *args, **kwargs)
File "/usr/lib/python3/dist-packages/odoo/http.py", line 339, in checked_call
result = self.endpoint(*a, **kw)
File "/usr/lib/python3/dist-packages/odoo/http.py", line 915, in __call__
return self.method(*args, **kw)
File "/usr/lib/python3/dist-packages/odoo/http.py", line 515, in response_wrap
response = f(*args, **kw)
File "/usr/lib/python3/dist-packages/odoo/addons/web/controllers/main.py", line 1322, in call_kw
return self._call_kw(model, method, args, kwargs)
File "/usr/lib/python3/dist-packages/odoo/addons/web/controllers/main.py", line 1314, in _call_kw
return call_kw(request.env[model], method, args, kwargs)
File "/usr/lib/python3/dist-packages/odoo/api.py", line 387, in call_kw
result = _call_kw_multi(method, model, args, kwargs)
File "/usr/lib/python3/dist-packages/odoo/api.py", line 374, in _call_kw_multi
result = method(recs, *args, **kwargs)
File "/usr/lib/python3/dist-packages/odoo/addons/de_helpdesk/models/helpdesk_ticket.py", line 160, in write
res = super(HelpdeskTicket, self).write(vals)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_thread.py", line 332, in write
track_self._message_track_post_template(changes)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_thread.py", line 603, in _message_track_post_template
self.message_post_with_template(template.id, **post_kwargs)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_thread.py", line 1980, in message_post_with_template
return composer.send_mail(auto_commit=auto_commit)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/wizard/mail_compose_message.py", line 263, in send_mail
all_mail_values = wizard.get_mail_values(res_ids)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/wizard/mail_compose_message.py", line 299, in get_mail_values
rendered_values = self.render_message(res_ids)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/wizard/mail_compose_message.py", line 505, in render_message
fields=['email_to', 'partner_to', 'email_cc', 'attachment_ids', 'mail_server_id'])
File "/usr/lib/python3/dist-packages/odoo/addons/mail/wizard/mail_compose_message.py", line 538, in generate_email_for_composer
template_values = self.env['mail.template'].with_context(tpl_partners_only=True).browse(template_id).generate_email(res_ids, fields=fields)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_template.py", line 386, in generate_email
res_ids_to_templates = self.get_email_template(res_ids)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_template.py", line 321, in get_email_template
langs = self._render_template(self.lang, self.model, res_ids)
File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_template.py", line 272, in _render_template
records = self.env[model].browse(it for it in res_ids if it) # filter to avoid browsing [None]
File "/usr/lib/python3/dist-packages/odoo/api.py", line 463, in __getitem__
return self.registry[model_name]._browse(self, (), ())
File "/usr/lib/python3/dist-packages/odoo/modules/registry.py", line 177, in __getitem__
return self.models[model_name]
KeyError: False
Anyone have this error? Or suggest a solution please
Thanks
