Hello, so this is the case.

1. I have a ticket made. The stage is New.
2. It is assigned to a particular team, let's just say "Team Agent".
3. It is not assigned to a particular member of that team.
4. The user want that the moment the ticket is made, all member of "Team Agent" received email notification from Odoo that a ticket has been created for their team.

Is there a way to do that? And another note, the member of the team is dynamic and there is a lot of team, meaning I can't really put each email in the message manually.

Thanks for the help~!