Hi all,

I am adding a custom field to Helpdesk ticket where i need to update it with a python script.

At the moment in my python script i update the stage on mail received when a ticket is in a certain stage but how can i update my custom field at the same time?

Here is the code with which i update the stage:

if record.res_id:

  existing_ticket = env['helpdesk.ticket'].search([('id','=',record.res_id)])

  closed_stages = [29]

  if "Odoo treats this as a link" in closed_stages:

    existing_ticket.write ({'stage_id': 21})

Thank you