Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
Hello
how can i do to share a ticket with all users knew in Odoo wich are in the customer company ?
By exemple, i have Mr X and Mr Y which work to Danone. If Mr X create a ticket where is the setup in odoo to authorize Mr Y to see or respond to this ticket ?
thanks you
By granting portal access for contacts of a company, it can be done from contacts app
It's not correct, Mr X just see his ticket, do the same Mr Y. Because Odoo ticket provide this right based on Follower on ticket, when Mr X create a new ticket, Mr Y will not be a follower on Mr X ticket, so he cannot see.
If the portal users are from the same (customer/vendor) company they view all documents related to that company.
Atleast this is how is was in earlier versions (V13, 14), not sure if this has changed in recent versions.
Cree una cuenta para poder utilizar funciones exclusivas e interactuar con la comunidad.
Registrarse| Publicaciones relacionadas | Respuestas | Vistas | Actividad | |
|---|---|---|---|---|
|
Urgent solution is required
Resuelto
|
|
2
mar 22
|
2231 | |
|
1
dic 20
|
2828 | ||
|
0
mar 15
|
3422 | ||
|
0
oct 24
|
908 | ||
|
1
sept 23
|
2180 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
