I am trying to reset my password. I have clicked on the link to send an email to reset my password but the email does not arrive in my Microsoft Office-based email inbox. I am a global admin on Microsoft 365 and am able to look at underlying Message Trace capabilities with Exchange Online and the email simply does NOT arrive at the tenant at all.
I still have a cached browser session that is allowing me in to the portal which is good, but I cannot login anywhere else and can't provision my mobile device. I also checked the cached version of my password within the browser and tried to use that to login and it failed.
Anyone have any ideas. This is really puzzling.