Hi everyone,

I’m looking for a way to allow external users (website visitors) to send images or files through the Odoo Live Chat widget.

Currently, it seems the chat only supports plain text for visitors, while internal users (operators) can send images or attachments. This becomes a real limitation when users need to send screenshots, photos, or documents during support interactions.

Has anyone found a solution or workaround for this?

• Is there a module or setting to enable file/image uploads from external users?
• If not, any suggestions on where to customize (frontend JS/backend controller)?
• Are there any security concerns or best practices to keep in mind?

Any help or direction would be appreciated!

Thanks,