Hi there,
Has anyone created a script, or has a solution for me? We want to update a helpdesk ticket with automation when we receive an email back from a client.
I would really need some help. I've been trying for weeks through my allocated sales person, Charles, but this person doesn't seem interested in helping me at all, to my disappointment.
Regards,
Rayno
What kind of automation do you want? Do you want to update the ticket status or any thing else?