Hi,

The error message "The action can only be done in a model having an email thread" suggests that the automation platform you're using expects the target model to support email threading functionality. To resolve this, consider the following steps:

1. Ensure the Target Model Supports Email Thread:
Check if the model you are working with has email threading capabilities. In some systems, certain models or objects are designed to handle email threads. If your current model doesn't support this, you may need to choose a different model or adapt your workflow accordingly.

2. Check Email Field Configuration:
Confirm that your model includes an email field or that you are correctly referencing an email field in your automation. The system may require an email field to be present in the model for the email threading functionality to work.

Hope it helps