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Odoo 13, Connection lost every time when i try to send email

email connection

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Connection lost every time when i try to send email and about few second the Connection restored but the email never send out.

i tried Settings >Outgoing Mail Servers

use the "Test Connection" then it show

"Connection Test Succeeded!

Everything seems properly set up!"

which setting i should change to fix the email problem?

Here are the error log:

2020-06-18 04:11:53,017 9646 INFO ? odoo: Odoo version 13.0

2020-06-18 04:11:53,017 9646 INFO ? odoo: addons paths: ['/opt/odoo/odoo/odoo/addons', '/home/simonlee/.local/share/Odoo/addons/13.0', '/opt/odoo/odoo/addons']

2020-06-18 04:11:53,018 9646 INFO ? odoo: database: default@default:default

2020-06-18 04:11:53,241 9646 INFO ? odoo.addons.base.models.ir_actions_report: Will use the Wkhtmltopdf binary at /usr/bin/wkhtmltopdf

2020-06-18 04:11:53,429 9646 INFO ? odoo.service.server: HTTP service (werkzeug) running on vultr.guest:8069

2020-06-18 04:12:02,184 9646 INFO ? odoo.http: HTTP Configuring static files

2020-06-18 04:12:02,241 9646 INFO master_db odoo.modules.loading: loading 1 modules...

2020-06-18 04:12:02,252 9646 INFO master_db odoo.modules.loading: 1 modules loaded in 0.01s, 0 queries

2020-06-18 04:12:02,273 9646 INFO master_db odoo.modules.loading: loading 57 modules...

2020-06-18 04:12:03,236 9646 INFO master_db odoo.modules.loading: 57 modules loaded in 0.96s, 0 queries

2020-06-18 04:12:03,954 9646 INFO master_db odoo.modules.loading: Modules loaded.

2020-06-18 04:12:03,965 9646 INFO master_db odoo.addons.base.models.ir_http: Generating routing map for key 1

2020-06-18 04:12:04,120 9646 INFO master_db werkzeug: 101.78.142.90 - - [18/Jun/2020 04:12:04] "POST /web/dataset/call_kw/mail.compose.message/write HTTP/1.1" 200 - 26 0.025 1.866

2020-06-18 04:12:04,295 9646 INFO master_db werkzeug: 101.78.142.90 - - [18/Jun/2020 04:12:04] "POST /web/dataset/call_kw/mail.compose.message/read HTTP/1.1" 200 - 17 0.013 0.013

2020-06-18 04:12:04,506 9646 INFO master_db werkzeug: 101.78.142.90 - - [18/Jun/2020 04:12:04] "POST /web/dataset/call_kw/res.partner/read HTTP/1.1" 200 - 2 0.007 0.009

2020-06-18 04:12:04,507 9646 INFO master_db werkzeug: 101.78.142.90 - - [18/Jun/2020 04:12:04] "POST /web/dataset/call_kw/ir.attachment/read HTTP/1.1" 200 - 16 0.016 0.011

2020-06-18 04:12:06,319 9646 INFO master_db odoo.addons.base.models.ir_mail_server: Mail delivery failed via SMTP server 'None'.

SMTPDataError: 553

Relaying disallowed as hagoinc@yahoo.com

2020-06-18 04:12:06,320 9646 ERROR master_db odoo.addons.mail.models.mail_mail: failed sending mail (id: 322) due to Mail Delivery Failed

Mail delivery failed via SMTP server 'None'.

SMTPDataError: 553

Relaying disallowed as hagoinc@yahoo.com

Traceback (most recent call last):

File "/opt/odoo/odoo/odoo/addons/base/models/ir_mail_server.py", line 526, in send_email

smtp.sendmail(smtp_from, smtp_to_list, message.as_string())

File "/usr/lib/python3.7/smtplib.py", line 888, in sendmail

raise SMTPDataError(code, resp)

smtplib.SMTPDataError: (553, b'Relaying disallowed as hagoinc@yahoo.com')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File "/opt/odoo/odoo/addons/mail/models/mail_mail.py", line 363, in _send

msg, mail_server_id=mail.mail_server_id.id, smtp_session=smtp_session)

File "/opt/odoo/odoo/odoo/addons/base/models/ir_mail_server.py", line 536, in send_email

raise MailDeliveryException(_("Mail Delivery Failed"), msg)

odoo.addons.base.models.ir_mail_server.MailDeliveryException: ('Mail Delivery Failed', "Mail delivery failed via SMTP server 'None'.\nSMTPDataError: 553\nRelaying disallowed as hagoinc@yahoo.com")

2020-06-18 04:12:06,344 9646 ERROR master_db odoo.addons.mail.models.mail_mail: Exception while processing mail with ID 323 and Msg-Id '<653931045186226.1592453524.709261655807495-openerp-14-purchase.order@vultr.guest>'.

Traceback (most recent call last):

File "/opt/odoo/odoo/addons/mail/models/mail_mail.py", line 363, in _send

msg, mail_server_id=mail.mail_server_id.id, smtp_session=smtp_session)

File "/opt/odoo/odoo/odoo/addons/base/models/ir_mail_server.py", line 526, in send_email

smtp.sendmail(smtp_from, smtp_to_list, message.as_string())

File "/usr/lib/python3.7/smtplib.py", line 861, in sendmail

(code, resp) = self.mail(from_addr, esmtp_opts)

File "/usr/lib/python3.7/smtplib.py", line 534, in mail

self.putcmd("mail", "FROM:%s%s" % (quoteaddr(sender), optionlist))

File "/usr/lib/python3.7/smtplib.py", line 367, in putcmd

self.send(str)

File "/usr/lib/python3.7/smtplib.py", line 359, in send

raise SMTPServerDisconnected('please run connect() first')

smtplib.SMTPServerDisconnected: please run connect() first

2020-06-18 04:12:06,347 9646 INFO master_db werkzeug: 101.78.142.90 - - [18/Jun/2020 04:12:06] "POST /web/dataset/call_button HTTP/1.1" 500 - 160 0.077 1.608

2020-06-18 04:12:06,353 9646 ERROR master_db werkzeug: Error on request:

Traceback (most recent call last):

File "/opt/odoo/odoo/addons/mail/models/mail_mail.py", line 256, in send

smtp_session=smtp_session)

File "/opt/odoo/odoo/addons/mail/models/mail_mail.py", line 363, in _send

msg, mail_server_id=mail.mail_server_id.id, smtp_session=smtp_session)

File "/opt/odoo/odoo/odoo/addons/base/models/ir_mail_server.py", line 526, in send_email

smtp.sendmail(smtp_from, smtp_to_list, message.as_string())

File "/usr/lib/python3.7/smtplib.py", line 861, in sendmail

(code, resp) = self.mail(from_addr, esmtp_opts)

File "/usr/lib/python3.7/smtplib.py", line 534, in mail

self.putcmd("mail", "FROM:%s%s" % (quoteaddr(sender), optionlist))

File "/usr/lib/python3.7/smtplib.py", line 367, in putcmd

self.send(str)

File "/usr/lib/python3.7/smtplib.py", line 359, in send

raise SMTPServerDisconnected('please run connect() first')

smtplib.SMTPServerDisconnected: please run connect() first

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File "/home/simonlee/.local/lib/python3.7/site-packages/werkzeug/serving.py", line 304, in run_wsgi

execute(self.server.app)

File "/home/simonlee/.local/lib/python3.7/site-packages/werkzeug/serving.py", line 292, in execute

application_iter = app(environ, start_response)

File "/opt/odoo/odoo/odoo/service/server.py", line 414, in app

return self.app(e, s)

File "/opt/odoo/odoo/odoo/service/wsgi_server.py", line 142, in application

return application_unproxied(environ, start_response)

File "/opt/odoo/odoo/odoo/service/wsgi_server.py", line 117, in application_unproxied

result = odoo.http.root(environ, start_response)

File "/opt/odoo/odoo/odoo/http.py", line 1281, in __call__

return self.dispatch(environ, start_response)

File "/opt/odoo/odoo/odoo/http.py", line 1251, in __call__

return self.app(environ, start_wrapped)

File "/home/simonlee/.local/lib/python3.7/site-packages/werkzeug/middleware/shared_data.py", line 220, in __call__

return self.app(environ, start_response)

File "/opt/odoo/odoo/odoo/http.py", line 1454, in dispatch

response = self.get_response(httprequest, result, explicit_session)

File "/opt/odoo/odoo/odoo/http.py", line 280, in __exit__

self._cr.commit()

File "/opt/odoo/odoo/odoo/sql_db.py", line 163, in wrapper

return f(self, *args, **kwargs)

File "/opt/odoo/odoo/odoo/sql_db.py", line 391, in commit

func()

File "/opt/odoo/odoo/addons/mail/models/mail_thread.py", line 2310, in send_notifications

env['mail.mail'].browse(email_ids).send()

File "/opt/odoo/odoo/addons/mail/models/mail_mail.py", line 262, in send

smtp_session.quit()

File "/usr/lib/python3.7/smtplib.py", line 984, in quit

res = self.docmd("quit")

File "/usr/lib/python3.7/smtplib.py", line 420, in docmd

self.putcmd(cmd, args)

File "/usr/lib/python3.7/smtplib.py", line 367, in putcmd

self.send(str)

File "/usr/lib/python3.7/smtplib.py", line 359, in send

raise SMTPServerDisconnected('please run connect() first')

smtplib.SMTPServerDisconnected: please run connect() first - - -

2020-06-18 04:12:08,861 9646 INFO master_db werkzeug: 101.78.142.90 - - [18/Jun/2020 04:12:08] "POST /web/webclient/version_info HTTP/1.1" 200 - 1 0.000 0.005

2020-06-18 04:12:15,394 9646 INFO ? odoo.addons.bus.models.bus: Bus.loop listen imbus on db postgres

2020-06-18 04:13:05,398 9646 INFO master_db werkzeug: 101.78.142.90 - - [18/Jun/2020 04:13:05] "POST /longpolling/poll HTTP/1.1" 200 - 22 0.027 50.024

2020-06-18 04:13:10,713 9646 INFO master_db werkzeug: 42.200.118.6 - - [18/Jun/2020 04:13:10] "POST /longpolling/poll HTTP/1.1" 200 - 20 0.010 50.015

Juan Jose Carballo Samayoa

https://github.com/odoo/odoo/issues/8134 check this post

David Bacter

Has anyone solved this issue?

I am inclined to believe that the issue has something to do with the email address of the sender but I am not sure.

I have the same issue. I have multiple users and those that have the domain in their email address same as the company (ex: @example.com) can send emails with no problem however when a user with an address with a different domain (ex: user@gmail.com) sends an email he gets a Connection lost... pop-up.

I am using the odoo.sh servers for mail.

Can anyone provide any useful insight?

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