Customer entered the subscription code to the wrong database

Question

How can he remove the subscription code and enter it to a different database`

Pasakorn Tiwatthanont · Answer

I cannot see the unlink button ?!

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
Please go through the documentation of odoo Online data base management
https://www.odoo.com/documentation/17.0/administration/odoo_online.html [1]
And also please check the related forum
https://www.odoo.com/sk_SK/forum/pomoc-1/unlink-my-subscription-from-odoo-online-and-link-to-odoo-sh-237228 [2]

Hope it helps

[1] https://www.odoo.com/documentation/17.0/administration/odoo_online.html
[2] https://www.odoo.com/sk_SK/forum/pomoc-1/unlink-my-subscription-from-odoo-online-and-link-to-odoo-s

Ray Carnes (ray) · Answer

Have you already linked a database with your subscription reference?
- You can link only one database per subscription. (Need a test or a development database? Find a partner)
- You can unlink the old database yourself on your Odoo Contract with the button “Unlink database”A confirmation message will appear; make sure this is the correct database as it will be deactivated shortly:

From https://www.odoo.com/documentation/17.0/administration/on_premise.html

From  https://www.odoo.com/documentation/17.0/administration/on_premise.html [3]

[1] https://www.odoo.c

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