Skip to Content
Odoo Menu
  • Prijavi
  • Try it free
  • Aplikacije
    Finance
    • Knjigovodstvo
    • Obračun
    • Stroški
    • Spreadsheet (BI)
    • Dokumenti
    • Podpisovanje
    Prodaja
    • CRM
    • Prodaja
    • POS Shop
    • POS Restaurant
    • Naročnine
    • Najem
    Spletne strani
    • Website Builder
    • Spletna trgovina
    • Blog
    • Forum
    • Pogovor v živo
    • eUčenje
    Dobavna veriga
    • Zaloga
    • Proizvodnja
    • PLM
    • Nabava
    • Vzdrževanje
    • Kakovost
    Kadri
    • Kadri
    • Kadrovanje
    • Odsotnost
    • Ocenjevanja
    • Priporočila
    • Vozni park
    Marketing
    • Družbeno Trženje
    • Email Marketing
    • SMS Marketing
    • Dogodki
    • Avtomatizacija trženja
    • Ankete
    Storitve
    • Projekt
    • Časovnice
    • Storitve na terenu
    • Služba za pomoč
    • Načrtovanje
    • Termini
    Produktivnost
    • Razprave
    • Odobritve
    • IoT
    • Voip
    • Znanje
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industrije
    Trgovina na drobno
    • Book Store
    • Trgovina z oblačili
    • Trgovina s pohištvom
    • Grocery Store
    • Trgovina s strojno opremo računalnikov
    • Trgovina z igračami
    Food & Hospitality
    • Bar and Pub
    • Restavracija
    • Hitra hrana
    • Guest House
    • Beverage Distributor
    • Hotel
    Nepremičnine
    • Real Estate Agency
    • Arhitekturno podjetje
    • Gradbeništvo
    • Estate Management
    • Vrtnarjenje
    • Združenje lastnikov nepremičnin
    Svetovanje
    • Računovodsko podjetje
    • Odoo Partner
    • Marketinška agencija
    • Law firm
    • Pridobivanje talentov
    • Audit & Certification
    Proizvodnja
    • Tekstil
    • Metal
    • Pohištvo
    • Hrana
    • Brewery
    • Poslovna darila
    Health & Fitness
    • Športni klub
    • Trgovina z očali
    • Fitnes center
    • Wellness Practitioners
    • Lekarna
    • Frizerski salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Sistemi sončne energije
    • Izdelovalec čevljev
    • Čistilne storitve
    • HVAC Services
    Ostali
    • Neprofitna organizacija
    • Agencija za okolje
    • Najem oglasnih panojev
    • Fotografija
    • Najem koles
    • Prodajalec programske opreme
    Browse all Industries
  • Skupnost
    Learn
    • Tutorials
    • Dokumentacija
    • Certifikati
    • Šolanje
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Prenesi
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Dogodki
    • Prevodi
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Sklici kupca
    • Podpora
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Določanje cen
  • Pomoč

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Knjigovodstvo
  • Zaloga
  • PoS
  • Projekt
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Ključne besede (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Ključne besede (View all)
odoo accounting v14 pos v15
About this forum
Pomoč

odoo 10: problem with mail setup

Naroči se

Get notified when there's activity on this post

This question has been flagged
setupmessageemailtemplates
5228 Prikazi
Avatar
Michele F.

Hello, i did install odoo10 community (this version 10.0-20170103) on ubuntu 16.04 virtual local machine, everything goes fine by following the guide, been setting up wkhtmltopdf and other usefull tools for my country fiscal settings.

i did arrive to the email setup, and started first problems, i will explain what kind of interaction i need between emails/odoo for the company and how i did try to reach that goal.


in the ideal setup i must have all outgoing emails with FROM to be always the same, in that case noreply@xxxx.com

than by setting the reply to field everyone that receive an odoo generated document could reply to the user that actually send the email via odoo.

on the incoming email, i only have one email for generating leads, i don't need any other communication for users, so actually this is not giving problems.


that is all what i try to do to reach my goal of outgoing emails setup.

1) at begin communication witha  dovecot+postfix vm was not working, so i had to make this patch:   https://github.com/odoo/odoo/issues/10833    and this fixed authentication problems.

2) all outgoing emails was than having FROM as the user email and reply to catchall@xxxx.com and this was not correct, so as stated in most thread here and around web, i did remove the catchall in systems parameters (mail.catchall.alias)

3) after fixing the catchall problem, now email comes from user and there's no more REPLY TO, as without catchall it let you reply only to the sender, but it was still far from what i wanted.

4) i did try to modify the template, under the configuration -> email -> templates , but none of what i write in that template is beign read by odoo, and it does not change anything in email received.

5) to fix the sender issue, as i wanted to have one and only sender( FROM), noreply@xxxx.com i did modify the file ir_email_server.py   adding a static address for FROM , and it worked, so by now all seems to be ok.

6) i did try to send varius emails/communications, like direct message to a partner work perfectly as i wanted, but when i try to send an invoice or any kind of other attached documents the email arrive to the right TO receiver, but the REPLY TO field is set to the creator of the document, to fix this problem, as told before i did try to add REPLY TO in email templates but odoo is not taking care of that templates setup.


the problem at the end, it's not possible that a customer ask for an document to be sent, and once sent it comes from another odoo user email becouse(REPLY TO), if the customer have problems he will have to deal with who send the document, and it means that actual user that wanted to send the email with attachment, and NOT the user who did create the document.

i'd like also to fix the FIXED FROM sender issue, couse manually changing a PY File does not seem to be a fair solution.

thanks for the help, i read soo many pages around the web but none of the solution proposed could fix this problems.




0
Avatar
Opusti
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Prijavi
Related Posts Odgovori Prikazi Aktivnost
Editing helpdesk message template
message email templates helpdesk
Avatar
0
feb. 21
4874
Email Template subject parameters Solved
email templates
Avatar
Avatar
1
feb. 24
3676
Nothing rendered into email body_html (Odoo 16) Solved
email templates
Avatar
1
jul. 23
4712
How to add company logo to email templates? Solved
email templates
Avatar
Avatar
Avatar
Avatar
3
dec. 23
19985
Failed to render template Solved
email templates
Avatar
Avatar
1
feb. 22
7215
Community
  • Tutorials
  • Dokumentacija
  • Forum
Open Source
  • Prenesi
  • Github
  • Runbot
  • Prevodi
Services
  • Odoo.sh Hosting
  • Podpora
  • Nadgradnja
  • Custom Developments
  • Izobraževanje
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Sredstva blagovne znamke
  • Kontakt
  • Zaposlitve
  • Dogodki
  • Podcast
  • Blog
  • Stranke
  • Pravno • Zasebnost
  • Varnost
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now