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How to Enable Backend Option in the POS App

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posOdoo 18
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Ken Nguyen

For some reason, I'm an Administrator of Point of Sales under User Settings but I don't see the Backend Option when I click on the Hamburger menu.  I only see the following:

Install App

Orders

Cash In / Cash Out

Create Product

Backend <---Missing

Close Register

Clear Cache <---Missing

Debug Window <---Missing


My name is also in the Advanced rights under POS Configuration > PoS Interface.  I compared my permission with my employee's permission, and it seems to match.  They do have the backend option, while I don't.  What am I missing?

0
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Bloopark systems GmbH & Co. KG

- First of all, make sure that you are not logged as super user
- Make sure no one else is using your Admin user account
- Verify that the issue is happening also on Private Windows in your Browser (Just open you Browser in private mode)
- If the issue is not persisting on Private Windows, then you need to FORCE CLEAR CACHE
- if you use Google Chrome Browser follow these steps
-- Open Devtools: Ctrl+Shift+J (Windows) or Cmd+Option+J (Mac)
-- Hard reload: Ctrl+Shift+R (Windows) or Cmd+Option+R (Mac)
-- It should clear cache

Hope it helps

Avatar
Ken Nguyen
Avtor Best Answer

The issue is when another person logs into Odoo session.  I then open the POS app with my credentials.  This strips away the options that were missing from my POS session.  The only way to get it back is by logging out of Odoo completely, logging back in as myself, and then launching the POS app.  The options will be restored back to normal.

0
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Opusti
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Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi,


You're missing "Backend," "Clear Cache," and "Debug Window" in your Odoo POS despite administrator rights. First, explicitly confirm your administrator role and check for access to technical settings. Clear your browser and Odoo caches, including restarting the Odoo service and clearing the QWeb cache. Investigate custom modules or POS-specific modules that might interfere. Verify the correct PoS interface is selected and review its advanced settings.

Compare your user settings systematically with a working administrator, focusing on user groups and access rights. Check for JavaScript errors in the browser console. In rare cases, run a database consistency check. Ensure Odoo is up to date. The most likely cause is missing the "Show Technical Features" option in your user's access rights. If all else fails, contact Odoo support.


Hope it helps

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