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Helpdesk email Sales template Inventory
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How to get partner_id from x_studio_notes for filling body message in Automated Email Answer

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This question has been flagged
fieldsscript
1550 Prikazi
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Satya Bayu

Hi, Please help

I would like to get text data from Additional Field in x_studio. Name of Field is "Notes" (type this field is free text character" but i haven't get the data from x_studio_notes and didn't show on body Email.


I am already try code

${object.sudo().partner_id.x_studio_notes},


My Purpose is to filling body message in Automated Email Answer, when the stage of ticket is "Solved"

===> Here my Automated Email Answer <=========

Mr/Ms ${object.sudo().partner_id.name},
Customer ID ${object.sudo().partner_id.x_studio_customer_id},

Thank your for your feedback and contact our Customer Care

Follow up on your report number ${object.id}.

${object.sudo().partner_id.x_studio_notes}, ===> this script still not working, which will be a data text from "x_studio_notes"

We inform you that your feedback has been handled by us.
If you have any other questions or complaints. You can access our Mobile Apps Support


Warm Regards,

${object.team_id.name} Team.

===> End of Automated Email Answer Template <===



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