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AI-Powered CRM: Transforming Customer’s Digital Journeys
Business
Location: Hall 11.A - 10/2/24, 12:00 PM - 10/2/24, 12:30 PM (Europe/Brussels) (30 minutes)
AI-Powered CRM: Transforming Customer’s Digital  Journeys
Matt Panchino, Customer Engineering Director Google Cloud Benelux & Sébastien Bruyr, Chief Commercial Officer at Odoo
Matt Panchino, Customer Engineering Director Google Cloud Benelux & Sébastien Bruyr, Chief Commercial Officer at Odoo

Matt is currently the Director of Customer Engineering for Benelux, having previously served as Director of Industry Technology at Google Cloud APAC. He is also a non-executive director at Wilson Asset Management (ASX:WAM, appointed in June 2020), Greenstone (appointed in November 2022), and SydWest Multicultural Services (appointed in November 2022). 

Matt has over 20 years of experience in financial services, leading large technology and operations teams. He has held senior leadership positions at Perpetual, Suncorp, and CBA. Previously, he spent several years in telecommunications, media, and entertainment, serving in roles ranging from CIO to CTO. 

He is passionate about unlocking the potential of organizations through digitization and effective management of operations and technology. His experience in delivering cultural transformations and leading organizations through large-scale technology and operations transformations has enabled some of the most successful technology-enabled business initiatives in Australia.


Ready to unlock the true potential of your customer relationships? Join Google Cloud's innovation session to discover how an AI-powered CRM revolutionizes your customer interactions. Learn how a purpose-built platform provides a single source of truth, enabling a deep understanding of every customer's journey. Explore modern, embeddable experiences optimized for the smartphone era, ensuring seamless engagement across all touchpoints. Dive into automation and operational efficiency, streamlining processes and maximizing productivity. Uncover the power of data unification, providing invaluable insights for personalized customer experiences. Ensure security and scalability as you grow, safeguarding sensitive data while delivering exceptional performance.

Don't miss this opportunity to discover how you can empower your business to thrive in the smart era.