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Opening Keynote - Unveiling Odoo 16
Fabien PinckaersDone
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Smart Analytics: A smart way to integrate Business Intelligence into Odoo
Berwart LouisDone
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How to do ambitious accounting on the German market
Mathias NeefDone
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Managing vendor prepayments effortlessly
Stephan KellerDone
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Development of Odoo's serious gaming: the technical challenges encountered
Bernard Letourmy & Nicolas RossetDone
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Manage your employees' time more efficiently
Dominik RüttiDone
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Integrating a custom product configurator to the eCommerce app
Joachim Roekens & Pierre RosmeulenDone
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Accounting Payable Cycle with Odoo
Paolo MarcantoniDone
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On-the-job training: speed up your onboarding process with Aroolla
Luc Maurer and Ulysse RosseletDone
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Meet Pepper, the Odoo-powered robot that will help you keep an eye on your car's charging station.
Martin GallerDone
Lukas has been working for braintec for three years, managing various Odoo projects in different industries: from retail via customer care to public transportation and even administration of authorities.
He started his career as a project manager in a big Swiss retail company, where he managed numerous projects, including introducing a new ERP system. That's when he decided to switch sides and become a consultant for business software.
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).