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1 Odgovori
2419 Prikazi

I sell different types of products, but odoo only gives me the possibility to send 1 email template at:
Sales Order: Confirmation Email

Can I somehow send specific emails for each type of product I have?

Example: My client bought a T-shirt. I send the order email talking about the shirt.

My client bought a shoe, there is an automatic email talking about the shoe.

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Best Answer

Hi,

Yes, it is indeed possible to set multiple email templates based on the product in your sales configuration. To enable this functionality, you need to activate the "Deliver Content by Email" option, which can be found in the sales configuration settings.

Once you have enabled this function, navigate to the product form view and go to the Accounting tab. Here, you will find the "Email Template" option. By selecting an email template for a specific product, you can customize the content of the email that will be sent to the customer when validating an invoice.

It's important to note that each product can be linked to its own email template. Therefore, when validating an invoice, the customer will receive an email based on the template associated with each individual product in the invoice. This allows for personalized and targeted communication with customers based on the products they have purchased.

Regards

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