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Muhammad Haroon

Hi

I'm trying to setup live chat service on an external website. It is a simple django website that I designed for testing Odoo Live Chat feature. I'm using Odoo v13 via docker 2.1.0.5.

After installing the Live Chat App and Website a channel is automatically created and this channel provides some scripts to integrate the Live Chat Widget in an external website. The Live Chat Widget works fine on the website created with Odoo Website App but when I include the widget scripts into my external website, the widget will not show up and after a little while the console will log the following messages in my web browser

warning: Some modules could not be started	external_lib.js:2169:344
Missing dependencies:	Array [ "web.public.lazyloader" ]	external_lib.js:2169:465
Non loaded modules:	Array [ "root.widget", "im_livechat.livesupport" ]	 external_lib.js:2173:24

When browsing to "http://127.0.0.1:8069/im_livechat/support/1" page the same messages are logged in the browser console.

I'm not sure what am I doing wrong but can't seem to get the widget to show on my external django website.

Please help me out on this...

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Muhammad Haroon
Avtor Best Answer

It turns out the chat widget works on Odoo v12 but to make it work on Odoo v12 I had to create a new channel along with a new channel admin user. I will try to create the channel and user on Odoo v13 to see if it works but if it doesn't I can get the job done with Odoo v12.

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