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How to capture repair orders?

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This question has been flagged
manufacturinginventoryrepair
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Prash Br

In my business, we make new products as well as repair products. These repair products were not necessarily bought from us. My question is this: how can I configure Odoo to properly capture repair orders? One complication with repair orders is that I have to receive products from the customer in my inventory, apply some manufacturing work to the product and then send it back to the same customer, but in the time that I have their product in my warehouse, I don't want it to show up in my Inventory Valuation. 

Any guidance would be much appreciated.

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Jaideep
Best Answer

You can use the consignment functionality to manage customer stock. Enable from Settings > Inventory > Traceability

https://www.odoo.com/documentation/15.0/applications/inventory_and_mrp/inventory/management/misc/owned_stock.html

It is not clear from your post if you use the Repairs App to manage orders and operations, here are some additional tips in-case the event you wish to manage these orders through the sales app 

You could enable MTO so a MO is created on order confirmation. (V15 allows for creation BOM with the product being the BOM component)

You could also create a new route (Inventory > Configuration > Route) to have Odoo create a 'Receipt' operation on order confirmation 

-- Rule - Action - Push To; Operation Type - Receipt; Source Location - Partner Locations/Customer; Destination Location - WH/Stock

Select both these routes on the repair products or product category

Additionally, you could choose to track customer product through your warehouse using Lots or serial numbers by providing on receipt operation.

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