Skip to Content
You need to be registered to interact with the community.
All Posts People Badges
Ključne besede (View all)
odoo accounting v14 pos v15
About this forum
This question has been flagged
automaticemailsdisable
3 Odgovori
20386 Prikazi
Avatar
Community Question

Emails are automatically being sent in Odoo in many cases:

  • Helpdesk Tickets are created

  • Opportunities are created

  • Opportunities change Stage

  • Opportunities are Won

  • Invoices are created

  • Invoices are confirmed

In some cases (Opportunities) I don't want these emails sent because I am importing Leads overnight (sometimes hundreds a day).

In other cases (Invoices) I don't need an email twice - once when the Invoice is created, and another when the Invoice is confirmed.

How can I disable these?

Avatar
Opusti
Avatar
Ray Carnes (ray)
Best Answer

In Developer Mode, visit Technical --> Settings --> Email --> Subtypes.  Here you will see a list of all the possible document "events" that users can subscribe to, including the ones that are subscribed to by default. Simply unmark the ones set to default that you don't want to be sent by default:



To selectively opt ALL FOLLOWERS on certain Documents back in to the default behavior, manually subscribe those documents to the same "events" to get the emails again.  Do this from each Document by clicking the BELL icon:



To selectively opt SOME FOLLOWERS on certain Documents back in to the default behavior, manually subscribe those followers to the same "events" to get the emails again.  Do this from each Follower on each Document by clicking the PENCIL icon:




Avatar
Opusti
Bertus Kruger

Thanks Ray, is there any documentation on how to create new subtypes? I would like to get a notification when an MO changes state for example ...

Ray Carnes (ray)

Creating new subtypes is only possible with development. Review https://www.odoo.com/documentation/16.0/developer/reference/backend/mixins.html#track_subtype and have your developer also review the source code, specifically the project module where Users can be notified when the stage of a Project Task changes.

Avatar
Veerle Meerbergen
Best Answer

I unchecked the 'Invoice Created' for the model crm.team. However, the person who created the invoice is always added as follower and receives the e-mail when the invoice is created. How can I prevent that the mail is sent when the invoice is created?

Avatar
Opusti
Avatar
Yvenee Schneider
Best Answer

I had almost the same situation but I wanted to suppress the send email just to the Opportunity/Lead when it was created.

I had success using Automation Rules and Subtype as domain.

Name: Supper CRM Assignment email 

Model: Outgoing Mails

Trigger: On save

Before Update Domain: Subtype is in Opportunity Created

Apply on: all records

Action to Do: Update to (Partners) by clearing it


Avatar
Opusti
Related Posts Odgovori Prikazi Aktivnost
Quotation / Invoice Assigne Automatic message
automatic emails salesperson
Avatar
Avatar
Avatar
Avatar
Avatar
4
avg. 25
5642
disable autosave record on button click
automatic v7 record disable
Avatar
1
sep. 20
8465
How often are email messages sent from Odoo?
emails
Avatar
Avatar
Avatar
2
sep. 25
3655
how to stop getting Monthly Sales Targets email?
emails
Avatar
0
okt. 25
933
How to disable sending emails automatically to clients when a meeting is scheduled ?
calendar emails disable automatic_email sending
Avatar
Avatar
Avatar
3
jan. 25
6056