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Confirmation Page does not Show in E-Commerce Website when selecting wire transfer as payment method Or Cash On delivery Odoo 17 Enterprise

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Elhagag Abdalla

Hello everyone I have an issue I activated wire transfer Odoo payment methods and installed a custom module for Cash on delivery. Everything was working fine on my E-commerce website. But now when I choose wire transfer or cash on delivery and checkout it redirects me back to the shop page, not the confirmation page. For the wire transfer the order gets confirmed as a sales order in the back end but redirected to the shop, the cash on delivery the order goes to the back end as a quotation not as a confirmed sales order. previously both methods redirect me back to the confirmation page the order gets confirmed as a sales order in the back end. Do you have any idea why this is happening ?

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Travis Stacy
Best Answer

Hi there! Thanks for sharing the details of your setup and issue—it helps a lot to understand the situation. It sounds like this could be related to either a recent update or a change in module compatibility.

For the redirection issue, you might want to check the return URLs configured within both the Wire Transfer and Cash on Delivery methods. Sometimes, especially after custom module installations, return URL paths need re-configuration to ensure they route back to the confirmation page.

As for the Cash on Delivery orders registering as quotations, this might happen if the workflow actions in the custom module were modified or interrupted. Check if the custom module has its own workflow settings for order confirmation, as they may differ from the default Odoo setup. Adjusting these settings could help align the checkout process back to a seamless confirmation page experience.

Also, reviewing the logs could be insightful, as they often capture specific error messages or warnings that help narrow down the issue. Let me know if this helps, or if you’d like a hand with further troubleshooting!

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