When I tried integrating the chatbot into my webpage it only opened when I specifically linked it to a page. Otherwise, the live chat option does not open up to the automated bot. I have gone into configuration rules and website settings but nothing seems to work. Now it keeps giving me the same error message and I'm not sure what to do next.
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Knjigovodstvo
- Zaloga
- PoS
- Projekt
- MRP
This question has been flagged
2934
Prikazi
Enjoying the discussion? Don't just read, join in!
Create an account today to enjoy exclusive features and engage with our awesome community!
Prijavi| Related Posts | Odgovori | Prikazi | Aktivnost | |
|---|---|---|---|---|
|
2
jul. 25
|
3304 | ||
|
2
jul. 25
|
3751 | ||
|
0
nov. 25
|
592 | ||
|
0
sep. 25
|
1260 | ||
|
1
dec. 24
|
7022 |
What is the error message?
RPC_ERROR
Odoo Server Error
Traceback (most recent call last):
File "/home/odoo/src/odoo/17.0/odoo/tools/cache.py", line 99, in lookup
r = d[key]
File "<decorator-gen-5>", line 2, in __getitem__
File "/home/odoo/src/odoo/17.0/odoo/tools/func.py", line 87, in locked
return func(inst, *args, **kwargs)
File "/home/odoo/src/odoo/17.0/odoo/tools/lru.py", line 34, in __getitem__
a = self.d[obj]
KeyError: ('ir.model.data', <function IrModelData._xmlid_lookup at 0x7ffb4fe39d80>, 'im_livechat.im_livechat_channel_data')
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 556, in _tag_root
f(rec)
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 421, in _tag_record
f_val = self.id_get(f_ref, raise_if_not_found=nodeattr2bool(rec, 'forcecreate', True))
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 538, in id_get
res = self.model_id_get(id_str, raise_if_not_found)
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 544, in model_id_get
return self.env['ir.model.data']._xmlid_to_res_model_res_id(id_str, raise_if_not_found=raise_if_not_found)
File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_model.py", line 2182, in _xmlid_to_res_model_res_id
return self._xmlid_lookup(xmlid)
File "<decorator-gen-43>", line 2, in _xmlid_lookup
File "/home/odoo/src/odoo/17.0/odoo/tools/cache.py", line 104, in lookup
value = d[key] = self.method(*args, **kwargs)
File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_model.py", line 2175, in _xmlid_lookup
raise ValueError('External ID not found in the system: %s' % xmlid)
ValueError: External ID not found in the system: im_livechat.im_livechat_channel_data
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1722, in _serve_db
return service_model.retrying(self._serve_ir_http, self.env)
File "/home/odoo/src/odoo/17.0/odoo/service/model.py", line 133, in retrying
result = func()
File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1749, in _serve_ir_http
response = self.dispatcher.dispatch(rule.endpoint, args)
File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1953, in dispatch
result = self.request.registry['ir.http']._dispatch(endpoint)
File "/home/odoo/src/odoo/17.0/addons/website/models/ir_http.py", line 235, in _dispatch
response = super()._dispatch(endpoint)
File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_http.py", line 222, in _dispatch
result = endpoint(**request.params)
File "/home/odoo/src/odoo/17.0/odoo/http.py", line 722, in route_wrapper
result = endpoint(self, *args, **params_ok)
File "/home/odoo/src/odoo/17.0/addons/web/controllers/dataset.py", line 28, in call_button
action = self._call_kw(model, method, args, kwargs)
File "/home/odoo/src/odoo/17.0/addons/web/controllers/dataset.py", line 20, in _call_kw
return call_kw(request.env[model], method, args, kwargs)
File "/home/odoo/src/odoo/17.0/odoo/api.py", line 468, in call_kw
result = _call_kw_multi(method, model, args, kwargs)
File "/home/odoo/src/odoo/17.0/odoo/api.py", line 453, in _call_kw_multi
result = method(recs, *args, **kwargs)
File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/res_config.py", line 616, in execute
installation_status = self._install_modules(to_install)
File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/res_config.py", line 32, in _install_modules
result = to_install_modules.button_immediate_install()
File "/home/odoo/src/custom/trial/saas_trial/models/module.py", line 103, in button_immediate_install
return super(IrModuleModule, self).button_immediate_install()
File "<decorator-gen-77>", line 2, in button_immediate_install
File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_module.py", line 75, in check_and_log
return method(self, *args, **kwargs)
File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_module.py", line 465, in button_immediate_install
return self._button_immediate_function(self.env.registry[self._name].button_install)
File "/home/odoo/src/custom/trial/saas_trial/models/module.py", line 70, in _button_immediate_function
res = super(IrModuleModule, self)._button_immediate_function(function)
File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_module.py", line 589, in _button_immediate_function
registry = modules.registry.Registry.new(self._cr.dbname, update_module=True)
File "<decorator-gen-16>", line 2, in new
File "/home/odoo/src/odoo/17.0/odoo/tools/func.py", line 87, in locked
return func(inst, *args, **kwargs)
File "/home/odoo/src/odoo/17.0/odoo/modules/registry.py", line 113, in new
odoo.modules.load_modules(registry, force_demo, status, update_module)
File "/home/odoo/src/odoo/17.0/odoo/modules/loading.py", line 480, in load_modules
processed_modules += load_marked_modules(env, graph,
File "/home/odoo/src/odoo/17.0/odoo/modules/loading.py", line 364, in load_marked_modules
loaded, processed = load_module_graph(
File "/home/odoo/src/odoo/17.0/odoo/modules/loading.py", line 227, in load_module_graph
load_data(env, idref, mode, kind='data', package=package)
File "/home/odoo/src/odoo/17.0/odoo/modules/loading.py", line 71, in load_data
tools.convert_file(env, package.name, filename, idref, mode, noupdate, kind)
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 627, in convert_file
convert_xml_import(env, module, fp, idref, mode, noupdate)
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 693, in convert_xml_import
obj.parse(doc.getroot())
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 613, in parse
self._tag_root(de)
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 556, in _tag_root
f(rec)
File "/home/odoo/src/odoo/17.0/odoo/tools/convert.py", line 569, in _tag_root
raise ParseError('while parsing %s:%s, somewhere inside\n%s' % (
odoo.tools.convert.ParseError: while parsing /home/odoo/src/odoo/17.0/addons/website_livechat/data/website_livechat_data.xml:4, somewhere inside
<record id="website.default_website" model="website">
<field name="channel_id" ref="im_livechat.im_livechat_channel_data"/>
</record>
The above server error caused the following client error:
RPC_ERROR: Odoo Server Error
at makeErrorFromResponse (https://ofhistoricalsociety.odoo.com/web/assets/a8adc19/web.assets_web.min.js:2874:163)
at XMLHttpRequest.<anonymous> (https://ofhistoricalsociety.odoo.com/web/assets/a8adc19/web.assets_web.min.js:2878:13)
Check if the "im_livechat" odoo module is installed and active. Or try to update it.
It is installed, but I don't see anything promoting me to update the module
You can update it from command line:
odoo -u im_livechat
Okay thank you, that worked.