Odoo Experience 2020
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Opening Keynote - Unveiling Odoo 14
Fabien PinckaersCompletata
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Keynote - Vision & Strategy
Fabien PinckaersCompletata
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Appraisals: Measure Employees Performance with Goals and Surveys
Roger QiuCompletata
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Scheduling Made Easy: Planning and Time Off
Marc MartinezCompletata
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How to Make Interactive Meeting Presentations with Odoo Survey
Yosiat GimbernardCompletata
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Business Intelligence: The New Data Cleansing App
Jigar AminCompletata
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Studio: Approvals and Workflows
Parth R. SukhadiaCompletata
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US Tax Compliance with Odoo & TaxCloud
Fabrice HenrionCompletata
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A No Brainer: the Bank Reconciliation Tool
Richard ShallCompletata
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What's New in IoT?
Daoud NaouriCompletata
Caricamento del video in corso...
Helpdesk: a 5-Star After-Sales Service for Your Customers
Demo
Functional
Luogo: Studio 3
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01/10/20, 21:30
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01/10/20, 22:00
(Europe/Brussels)
(30 minuti)
Renee Lang
Technical Support Specialist Manager at Odoo
Renee Lang
Technical Support Specialist Manager at Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team on recording, tracking, and managing issues raised easily and efficiently is key!
In this talk, which will be filled with use cases, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
Join us!
Quiz
How can you assign tickets to your team?
What is the new helpdesk feature in v14:
