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Efficient customer care with intelligent Helpdesk ticket assignation
Demo Functional Community Talk
Ubicación: Foyer 500 - 12/10/22 12:00 - 12/10/22 12:30 (Europe/Brussels) (30 minutos)
Efficient customer care with intelligent Helpdesk ticket assignation
Lukas Minder
Project Manager / Consultant en braintec
Lukas Minder
Project Manager / Consultant en braintec

Lukas has been working for braintec for three years, managing various Odoo projects in different industries: from retail via customer care to public transportation and even administration of authorities.

He started his career as a project manager in a big Swiss retail company, where he managed numerous projects, including introducing a new ERP system. That's when he decided to switch sides and become a consultant for business software.


Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.

The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).