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Ben Atkins

I want to create an email alias that customers could send an email to with an attachment of their order and it would create a sales order. I'm not expecting it to auto-populate the information. I would want it to behave similarly to the way the default customer-invoices and vendor-bills alias work.  I'm not too sure what to put in the Default Values field to accomplish this. Thanks.

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Ben Atkins
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I gave this a try on the test database. It doesn't seem that Odoo is receiving the emails sent. I'm using a gmail account and set it up with Google Oauth and it says my Gmail Token is valid. Any other thoughts why it may not be working properly?

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Ray Carnes (ray)
Bedste svar

Using Developer Mode, check out the "Technical --> Email --> Incoming Main Servers" Menu


If you have an account for your alias you can just enter the credentials and have all emails come in and create anything you want.


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Alan Mueller

Is it possible to use Odoo aliases to achieve this functionality? For example, going to Settings>Technical>Aliases and creating a sales alias, then setting the model information correctly? I haven't yet figured out the correct model settings.

The reason I want to do this is to avoid paying for additional Gmail users (just created a an alternate "Sales" email under a "catchall@mycompany.com" email address.

Ray Carnes (ray)

See this video - https://youtu.be/zMEzqMR3f8s?t=142 - to learn how to leverage sales team aliases

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Christopher Macc
Bedste svar

When it comes to default values, just make sure they match up with the fields in your sales order system that the email information needs to be filled into. For the time being, don't stress too much about the information auto-populating; however, keep in mind that you may always set that up later on if you want to.

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