Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
I know that Odoo have to remind customers that they need to renew their subscription, but is there any way to hide that message (1) for normal users and / or (2) after the person in charge is following up with Odoo.
I have been told that users find the message alarming / confusing.
Actually Odoo reacted to our complaint to same issue and provided a small app which does exactly what is asked here for.
Go directly to your Odoo contact. There is a solution available. We have it installed on our systems.
Hi Christian, can you please share what app this is? Is it available in SaaS or are you .SH?
@Neil: we are on .sh
The module was provided by odoo themselves to our company and has our company name in the module name...
We are a very big customer of odoo, which made them provide the module to us. This means the module is not available as oca or in the odoo 3rd party app store.
You can register it by adding your subscription code
Yes, of course. But my question was how to stop the message displaying before the subscription is renewed and a new code is provided by Odoo.
"users find the message alarming / confusing" - this drives them to take action to make sure we get paid. How else do you think we can afford all the cool stuff we do?
Yes, but if the customer doesn't pay then the database will be locked, so they have to pay anyway.
The purpose of the message is to remind the person in charge to arrange the payment. Telling other people and / or displaying the message after they have started the renewal process (or in some cases after they have actually paid) is the issue.
yes if the customer doesn't pay then the database will be locked ... the solution is to pay or you customize your customer requirements in community version
I have the same question. I understand it drives people to pay. My issue is having numerous users with the most basic access who start panicking while payment is in motion. Only the people with certain accesses need the message, and, not surprisingly, they are the ones who can actually pay.
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1. Use the live chat to ask your questions.
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Agreed, this message is very off-putting to management who fully intend to pay for their subscription. This message is generated after adding a user or app that the company intends to purchase. It should be only shown to administrators, at least until the last 5 days or so maybe. In a company with a large number of users, many have no clue what to do with this message and need not be notified of management's responsibilities to pay a single vendor (Odoo).
I have the same question.
I think it's very inapropriate to let all employees know how many days left before the boss pay to renew the subscription.
As an employee of Odoo I agree with your sentiment Chris, and you are not the only client to provide this feedback. This message could either be different so as to not cause panic: "You have additional Users and/or Apps installed, you have NN days to trial them" (simple to implement) or as you mentioned visible to admins only (more dev work/less simple). I recommend to send this as feedback to your local Odoo Contact. If there is one thing Odoo does well is that it does listen when many customers seek to change same thing that makes business and commercial sense.