please give more tools to have proactive cx service, such as having a conversation ai that analyses the topics that cx uses, having a tracking of which is the busiest hour in a scheduled timeframe graphic, giving automated messaging if cx is experiencing an outage like a service, system, webpage, have like rule automation for that feature. Easy natural language processing (NLP) that allows your brand to understand customers' requests and automate a natural, thoughtful response.

if the is an outage, have a way to have a predefined plan to compensate the affected in an automatic way