Wondering if anyone came up with any ideas or integrations for odoo with an RMM?

We are using odoo as an MSP.  odoo is Fantastic but no integration with RMM or other MSP-related programs.  Let us know how you go

Yes, Odoo can definitely be adapted for MSPs, especially smaller ones looking to consolidate tools like PSA, quoting, accounting, and CRM into a single platform.

Billing Suggestions:

To handle billing by locations, users, and devices, you have a few options:

• Custom fields or models can be added using Odoo Studio to track user and device counts per client.
• Use automated server actions or scheduled jobs to update counts, which can then be factored into invoice lines dynamically.
• For syncing with O365 and NinjaRMM, you'd likely need custom connectors via Odoo's API framework or use middleware tools like Zapier or Make (Integromat) for low-code integrations.

Helpdesk Button Integration:

While Tier2Tickets doesn’t have native support for Odoo, parsing incoming emails is absolutely possible:

• Use Odoo's Email Aliases to route emails directly to Helpdesk tickets.
• You can write a Python-based custom parsing logic (or use an Email Parsing module) to extract key data like company name, subject, or user email.
• Based on parsed content, use automated rules to assign the ticket to the appropriate company/client.

Odoo is flexible, but it will require some setup for your specific MSP use case. If you're comfortable customizing workflows or working with a developer, it's a powerful long-term solution.