Customer Service - Functional Support

250 Executive Park Blvd, Suite 3400, San Francisco, CA 94134, 美国

A high-level customer support job for people with strong problem-solving skills and who love providing excellent customer service for companies that use our software suite.

Odoo's functional support analysts work with clients to teach them how to most effectively wield the Odoo applications that they have adopted.

This role collaborates with other client facing, is part of a growing team, and heavily impacts Odoo's success.

We're looking for someone who is investigative, empathetic and has great communication skills. Understanding small to medium sizes businesses and the functions within them is key.

 

 

Responsibilities

Become a subject matter expert on all of the features and functions within Odoo's software applications.

Provide expertise to clients seeking to use Odoo applications effectively.

Document clients' needs, problems, interventions and interactions, escalate technical issues to Odoo's developer team. 

Boost Customer Satisfaction and productivity through a gamified system that gives you periodic updates on your work vs. your teammates'

Territory: North & South America

Challenges

A lot to learn about an increasingly important technology

Become an expert on the product! Certification available internally.

Great reaction speed to tickets and quality responses that get clients to a place where their business is successful

Tickets from as far North as Canada/Alaska and as far South as Chile (Spanish and/or Portuguese fluency a plus!)

Must-Haves

Bachelor's degree or higher is preferred or aligned experience with business and/or software

Affinity with software that handles functions of business, such as CRM, Accounting, Inventory, POS, and other varieties of software that our platform provides

Ability to learn quickly

What's great in the job?

  • Learn about Odoo: CRM, MRP, Accounting, Inventory Management, Project Management, and more apps!
  • High degree of autonomy
  • Work in a small team and be the driving force for change at a growing company
  • Direct access and collaboration with an interdisciplinary team of developers, consultants, project managers, and salespeople,
  • Growth potential across departments.
Job Complexity:
Personal Evolution:
Variability of the Job:

Learning Possibilities:
Company Growth:

60% YoY

Company Maturity:

Profitable

Benefits

Healthcare, dental, vision, life insurance, FSA, HSA, and other voluntary benefits to choose

PTOs

Vacation, Sick, and Holiday paid leaves

Save on commute

Pre-tax commuter benefits 
(parking and transit)

Discount Programs

Brand-name products and services in categories like travel, electronics, health, fitness, cellular, and more

Prime location

Right off Highway 101, free employee parking, and walking distance from MUNI / Free Shuttle (stops at Caltrain/Bart).

Sponsored Events

Monthly Dinners, Monthly Lunch Mixers, Monthly Happy Hour, Annual event(s)

Sports Activity

Weekly yoga classes in-office. Play any sport with enough colleagues and the bill is covered.

Eat & Drink

Peet's and Philz coffee provided all day to order and pantry snacks. Fruit too!