Customer Service - Functional Support

San Francisco, 美国
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A high-level support job for people with strong problem-solving skills and who love providing excellent customer service for companies that use our software suite. 

This role interacts with other positions that are client facing, is part of a growing team, and really impacts the business's success.

Someone who is investigative, empathic, and has great communication skills has great potential in this role. Understanding small to medium sizes businesses and the functions within them is key.

Responsibilities

Find great solutions to clients that want a software they love and use to make their business successful

Boost Customer Satisfaction and work through a gamified system that gives you periodic updates on your work vs. your teammates'

Territory: North & South America

Challenges

A lot to learn about an ever-growing product

Become an expert on the product! Certification available internally and e-learning videos to help.

Great reaction speed to tickets and quality responses that get clients to a place where their business is successful

Tickets from as far North as Canada/Alaska and as far South as Chile (Spanish and/or Portuguese fluency prefered)

Must-Haves

Bachelor's degree or higher is preferred or aligned experience with business and/or software

Affinity with software that handles functions of business, such as CRM, Accounting, Inventory, POS, and other varieties of software that our platform provides

Ability to learn quickly

What's great in the job?

  • Learn about Odoo: CRM, MRP, Accounting, Inventory Management, Project Management, and more apps!
  • High degree of autonomy
  • Work in a small team and be the driving force for change at a growing company
  • Direct access and collaboration with an interdisciplinary team of developers, consultants, project managers, and salespeople,
  • Growth potential across departments.
Job Complexity:
Personal Evolution:
Variability of the Job:

Learning Possibilities:
Company Growth:

60% YoY

Company Maturity:

Profitable

Benefits

Healthcare, dental, vision, life insurance, Flexible Spending Account (FSA), Health Savings Account (HSA)

PTOs

Vacation, Sick, and Holiday paid leaves

Save on commute

Pre-tax commuter benefits 
(parking and transit)

Discount Programs

Brand-name products and services in categories like travel, electronics, health, fitness, cellular, and more

Prime location

Only a short distance from Muni/Bart/Caltrain stops,  near Highway 101, and free parking.

Sponsored Events

Company Dinners, Monthly Lunch Mixers, Happy Hours, Annual day

Sports Activity

Play any sport with colleagues and the bill is covered

Eat & Drink

Peet's and Philz coffee provided all day to order and pantry snacks. Fruit too!