Odoo Experience 2016
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Advanced MRP KPIs and how they are computed (OEE, MTBR, MTTF)
已完成
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MRP: Integrated Product Lifecycle Management
已完成
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Odoo Studio: Build a complete app from scratch without development
已完成
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Bank Statements Reconciliation: Advanced Use Cases
已完成
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Implementation Methodology for mid-size & large companies
已完成
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Odoo Studio: Automated Actions
已完成
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Customer Success Story: How to use CRM, sales, delivery and invoicing in a brewery (Bertinchamps)
已完成
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MRP II Scheduler and Master Production Schedule
已完成
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Who is behind Odoo? How we train managers at Odoo
已完成
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How UCM uses Odoo to manage its financial processes
VINCENT LAROY已完成
Odoo Helpdesk: A new application for customer service teams
位置。 Main Theatre
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2016/10/6 上午11:30
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2016/10/6 下午12:20
(Europe/Brussels)
(50分钟)
In this talk, you will learn how to set-up a customer service department with Odoo Heldesk, a new application of Odoo 10.
The first part of the presentation is dedicated to the configuration of the multiple channels for incoming tickets: email, web forms, .... You will learn how to automate the creation of support tickets from different sources and customize qualification forms.
The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge center, public or private forums, service contracts, etc.
Finally, we will finish with a few tips and tricks to make your helpdesk operators more productive: how to automate events based on triggers, how to customize canned response, how to delegate a ticket in real time, how to do a group chat, how to convert an issue into a document in the knowledge base.