Odoo Experience 2016
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MRP: preventive and corrective maintenance of your machines
已完成
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MRP: Advanced traceability and costing
已完成
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Advanced MRP KPIs and how they are computed (OEE, MTBR, MTTF)
已完成
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Introduction to Odoo Studio: How to customize any screen
已完成
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Odoo Website: The new page builder interface
已完成
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Odoo Studio: Build a complete app from scratch without development
已完成
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Implementation Methodology for mid-size & large companies
已完成
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Who is behind Odoo? How we train managers at Odoo
已完成
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Who is behind Odoo? Culture & Management at Odoo SA/Inc
已完成
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MRP II Scheduler and Master Production Schedule
已完成
Odoo Helpdesk: A new application for customer service teams
位置。 Main Theatre
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2016/10/6 上午11:30
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2016/10/6 下午12:20
(Europe/Brussels)
(50分钟)
In this talk, you will learn how to set-up a customer service department with Odoo Heldesk, a new application of Odoo 10.
The first part of the presentation is dedicated to the configuration of the multiple channels for incoming tickets: email, web forms, .... You will learn how to automate the creation of support tickets from different sources and customize qualification forms.
The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge center, public or private forums, service contracts, etc.
Finally, we will finish with a few tips and tricks to make your helpdesk operators more productive: how to automate events based on triggers, how to customize canned response, how to delegate a ticket in real time, how to do a group chat, how to convert an issue into a document in the knowledge base.