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Drive Customer Satisfaction with Odoo Helpdesk
Odoo Live Webinars
The All-New Helpdesk App
In this live webinar, learn how to use the new Helpdesk App to give world-class customer support. We'll walk through the app from start to finish, then look at some use cases. As always, we'll also have time at the end of the hour for a Q&A session.
The agenda for this webinar includes:
Setting up your ticket pipeline
Managing incoming tickets
Creating tickets from multiple channels including email, web form, livechat, and phone
Managing SLAs, customer ratings, and other KPIs
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