Al-SHIFA Scientific Drug Bureau
ALSHIFA Scientific Drug Bureau is a leading pharmaceutical distributor that registers, imports, promotes, and sells medicines across Iraq, contributing to the nation’s recovery and development. The bureau has a rich and generous history as it was officially registered at the Ministry of Health in 1998 and has long since served both, the public and private pharmaceutical sectors. 健康/社会AlFurqaan Pharmaceutical
Alfurqan Pharmaceutical Company, headquartered in Mogadishu, Alfurqan is a significant provider of pharmaceutical health care in Somalia, with seven branches. Alfurqan has established itself as a pioneer in the Somali health care sector with a strong dedication to excellence and innovation.健康/社会
Alam Aldwaa E.J.S. CO
At Alam Aldwaa, We aim to deliver technology services with an underpinning set of principles: community satisfaction, technology leadership, staff development, fiscal management, and rock-solid services. Using these areas of focus, we guide technology decision-making and service delivery for the Community and corporatesCommunity Satisfaction - We deliver our services with consideration of the users, the Alamaldawaa community, not solely from only a technological point of view. When we select technology and offer services, usability and accessibility is a priority. We inform and involve the community in our decision-making processes.
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Aldeal Lab-Tech LTD
Aldeal Lab-Tech is an international Medical Device and Equipment provider based in Cyprus. We have a large number of suppliers and customers, and our multi-SKU inventory meant that we needed a sophisticated yet easily customizable ERP system to enable us to grow and operate efficiently. We have recently implemented Odoo and can report that all modules are working very well. From Accounting and Inventory, to Sales and Expenses, we are very happy with the entire system and would recommend to any newly established business. Of course none of this would have been possible without our implementation partner Methodoos who have been professional and responsive throughout the process. We look forward to continuing our successful collaboration with both Odoo and Methodoos. 健康/社会Almadallah Healthcare Management FZ CO
Al Madallah initially implemented an Odoo helpdesk and ticket handling system through a collaboration with another Odoo vendor. However, persistent challenges with ticketing and issues in email ticketing features prompted them to seek assistance from Voxtron.Voxtron's team swiftly addressed and rectified all concerns, optimizing the existing Odoo helpdesk and ticketing system to harness its full potential and align it with Al Madallah's business requirements.
The enhanced Odoo solution significantly elevated key performance indicators such as Customer Satisfaction (CSAT) levels, First Contact Resolution (FCR), time to resolution, SLA adherence, and ensured equitable ticket distribution based on agent workload and availability.
The ongoing partnership with Voxtron continues to yield positive outcomes for Al Madallah, solidifying their position as an organization that prioritizes excellence in customer support and operational processes. 健康/社会