Chargebacks: Every online retailer’s nemesis. Intended as a form of consumer protection (for example, if a credit card is lost or stolen and used for purchases), chargeback notices are a part of daily life for eCommerce companies and can often result in loss of both the cost of the goods and the resulting revenue.

So, how can a retailer reduce its chances of being left holding the bag? Start taking advantage of big data to make automated determinations utilizing Hibou’s Signifyd module (https://hibou.io/shop/product/website-sale-signifyd-signifyd-connector-78) which bridges the gap between Odoo eCommerce orders and automated payment fraud detection via Signifyd! Hibou’s module sends order data - such as email, phone number, address, and more - to Signifyd who then analyzes this data with their data-trained algorithms and provides an order decision/guarantee. If Signifyd guarantees an order and then a chargeback is issued, Signifyd will reimburse you.

In this talk, we’ll review the configuration and usage of Hibou’s Signifyd module in Odoo :

- Obtaining and entering Signifyd API credentials and how to operate in test or production mode

- eCommerce order placement resulting in the opening of a Signifyd case (orders display a smart button with the Signifyd score for easy reference)

- Shipments for an eCommerce order are set to a hold method until the order has a Guarantee Status of Approved from Signifyd to prevent shipping of non-guaranteed orders (a smart button on the delivery order displays the Guarantee Status of the order)

- Quickly jump to the Signifyd record from Odoo

- Manually change the status to force ship an order (regardless of Signifyd approval), when necessary/at your discretion