Odoo Experience 2021
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What's New in eCommerce?
Patrick LukusaHoàn tất
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Opening Keynote - Unveiling Odoo 15
Fabien PinckaersHoàn tất
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What's New in Website?
Clément WatthezHoàn tất
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We switched to Odoo Payroll: Impact & Advice
Charlotte TrigauxHoàn tất
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What's New in Discuss?
Dethier GregoryHoàn tất
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What's New in Accounting?
Wynand Tastenhoye & Eva LombardoHoàn tất
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How to Build Beautiful Web Pages Like a Pro
Clément WatthezHoàn tất
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Ask Me Anything (AMA) for Community
Antony LesuisseHoàn tất
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Keynote - Vision & Strategy
Fabien PinckaersHoàn tất
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Odoo Awards Ceremony
Amy Caroline DowningHoàn tất
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Helpdesk: A 5-Star After Sales Service for Your Customer
Demo
Functional
Địa điểm: Studio 8
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17:30, 07/10/2021
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18:00, 07/10/2021
(Europe/Brussels)
(30 phút)
Renee Carano
Support Team Manager
tại Odoo
Renee Carano
Support Team Manager
tại Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!
In this talk, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
Quiz
How do you send automated emails when moving a ticket?
What is a new feature in v15 helpdesk?