Customer Success Manager

Avenue Edmond Van Nieuwenhuyse 6 • 1160 Bruxelles • Бельгія

Join our amazing and dynamic team of Direct Sales and rise to the challenge to evolve in the IT sector! Value your business understanding and commercial skills to handle a portfolio of 200+ customers, ranging from start-ups to large companies!

JOB DESCRIPTION

As a Customer Success Manager you will represent the long lasting commercial point of contact of all your customers. You ensure the solid base and the fundamental revenues of the company. You will be in touch with CIO's, CFO's and CEO's of small and large companies. The variety of industries and project scope will ensure you a strong and ever changing learning curve. Moreover, you will act as the key interface to all the different departments in the company. Your primary goal is to achieve sales target by driving up customer retention and expansion. Your daily tasks will be undertaken from our offices in Brussels.

Responsibilities

Manage existing customers located in different countries (Europe & Africa)

Establish long term relationships with your customers

Analyze and understand your customer's IT projects in depth

Identify potential future upsells : expand your customers' usage of the solution

Demonstrate the next applications and new versions to the end user

Ensure general satisfaction of the customer

Negotiate the renewal of the contracts with your customers

Must Have

Business Master Degree

Fluent in English + at least one other European Language

Strong relational & negotiation skills

Ability to handle conflicts - Problem solving attitude

Strong organizational skills

0 to 3 years technology sales experience

Work permit in Belgium

Nice to Have

Previous experience in IT project management

Ability to perform in a fast-paced, competitive and dynamic environment

Previous experience in a customer relationship management role

Work hard/Play hard attitude

Farming spirit

What's great about the job?

Learn a lot about different countries and different business sectors

Work in a professional environment where you will learn to understand, analyze, and improve business performance across many industries, sectors, and company size.

Deal with interesting people; SMBs' CEO, CFO, CTO, ...

No specific start date, we recruit all year long

The sales floor is young (average age is 27), international and fun. Several activities are often organized all over the year such as weekly sport sessions, team building events, monthly drink and much more!

You will develop:

A strong analytical expertise by carefully understanding each project
Skills in bringing complex business needs with software solutions
A fine tuned commercial approach focused on a long-term vision
Abilities to create enthusiasm around Odoo by providing demonstrations

What do we offer?

A full-time position with an attractive salary package
An international and flexible company with offices Belgium, Luxembourg, San Francisco, New-York, India, Dubai, Hong Kong
Real responsibilities, challenges and a fast evolving company
Advanced training sessions: functional and sales training sessions
A fun and hard working environment where each employee has a chance to see the impact of his work and make a real contribution of the success of the company