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  • Odoo Experience 2022
  • Усі виступи
 
  • Odoo Experience 2022
  • Виступи
  • Учасники
  • Порядок денний


  • Виступи
  • Opening Keynote - Unveiling Odoo 16
    Fabien Pinckaers
    Виконано
  • Smart Analytics: A smart way to integrate Business Intelligence into Odoo
    Berwart Louis
    Виконано
  • Development of Odoo's serious gaming: the technical challenges encountered
    Bernard Letourmy & Nicolas Rosset
    Виконано
  • Managing vendor prepayments effortlessly
    Stephan Keller
    Виконано
  • How to do ambitious accounting on the German market
    Mathias Neef
    Виконано
  • On-the-job training: speed up your onboarding process with Aroolla
    Luc Maurer and Ulysse Rosselet
    Виконано
  • Integrating a custom product configurator to the eCommerce app
    Joachim Roekens & Pierre Rosmeulen
    Виконано
  • Discover Odoo LIMS, a set of fully integrated applications for laboratories
    Vincent LAURENT
    Виконано
  • Manage your employees' time more efficiently
    Dominik Rütti
    Виконано
  • Meet Pepper, the Odoo-powered robot that will help you keep an eye on your car's charging station.
    Martin Galler
    Виконано
Завантаження відео...
Efficient customer care with intelligent Helpdesk ticket assignation
Functional Demo Partner Community
Розташування: Foyer 500 - 12.10.22, 12:00 - 12.10.22, 12:30 (Europe/Brussels) (30 хвилин)
Efficient customer care with intelligent Helpdesk ticket assignation
Lukas Minder
Project Manager / Consultant в braintec
Lukas Minder
Project Manager / Consultant в braintec

Lukas has been working for braintec for three years, managing various Odoo projects in different industries: from retail via customer care to public transportation and even administration of authorities.

He started his career as a project manager in a big Swiss retail company, where he managed numerous projects, including introducing a new ERP system. That's when he decided to switch sides and become a consultant for business software.


Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.

The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).

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Від US$ 0,00 до US$ 1 098,77
Прайс-лист: US: North America Прайс-лист
US: North America

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