Odoo Experience 2021
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What's New in Discuss?
Dethier GregoryВиконано
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Opening Keynote - Unveiling Odoo 15
Fabien PinckaersВиконано
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What's New in Website?
Clément WatthezВиконано
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We switched to Odoo Payroll: Impact & Advice
Charlotte TrigauxВиконано
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What's New in eCommerce?
Patrick LukusaВиконано
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What's New in Accounting?
Wynand Tastenhoye & Eva LombardoВиконано
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How to Build Beautiful Web Pages Like a Pro
Clément WatthezВиконано
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Ask Me Anything (AMA) with Fabien, Odoo's Founder
Fabien PinckaersВиконано
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Keynote - Vision & Strategy
Fabien PinckaersВиконано
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Ask Me Anything (AMA) for Community
Antony LesuisseВиконано
Завантаження відео...
Helpdesk: A 5-Star After Sales Service for Your Customer
Demo
Functional
Розташування: Studio 8
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07.10.21, 17:30
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07.10.21, 18:00
(Europe/Brussels)
(30 хвилин)
Renee Carano
Support Team Manager
в Odoo
Renee Carano
Support Team Manager
в Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!
In this talk, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
Вікторина
How do you send automated emails when moving a ticket?
What is a new feature in v15 helpdesk?