Company: OnWork Grup
Location: Tarragona, Spain
Industry: IT & Cloud services
Main Apps implemented: Sales, Subscription, CRM, Accounting, Email Marketing
Company size: 10
Number of users: 8
Hosting Type: Odoo Online
Overview
OnWork Grup provides IT and cloud computing solutions for companies. Prior to implementing Odoo, the company was using a variety of different ERP providers whose integration was complicated. As the data was scattered across different platforms, it became difficult to synchronize all corporate data. OnWork Grup decided it was time to have one automated ERP platform to improve internal dynamics and save time. Odoo business analysts and OnWork Grup IT technicians worked together to implement the solution over a quick 3 month period. Thanks to Odoo, the company now has a 360º view of internal operations and an agile, efficient and collaborative system.
Key challenges and requirements
OnWork Grup has been providing IT and cloud computing for companies since 2003. They customize the computing infrastructure so that businesses have what they really need, prioritizing information security, efficiency and user productivity. With a 24/7 technical service anywhere and at any time, customers will always find OnWork Grup online, always close to them. Technical support is one of the added values that distinguish them from the rest.
Prior to implementing Odoo, the company was using a variety of different ERP providers whose integration was complicated. Business opportunities were registered on one system, whilst communication with customers and suppliers regarding services and email marketing were handled on different systems. As the data was scattered across different platforms, it became difficult to synchronize all corporate data.
One of the biggest pain points the company faced was regarding the finance department. OnWork Grup required a unique system that was capable of controlling all sales, purchases and other company-related expenses in order to have a 360º perspective. Automation in this area was necessary in order to improve dynamics and save the accounting team time in the double efforts they were having to put in to correct mistakes.
Solution and Results
OnWork’s CEO and the rest of the team saw an Odoo advertising sign right next to the office. When the time came to change and migrate the company’s data to a new ERP, Odoo inevitably came to mind. After comparing different systems and platforms, Odoo seemed to be the most complete all-in-one solution the business needed.
Majority of OnWork Grup are IT technicians so the company decided to self implement with some guidance from Odoo. Working with Odoo business analysts, OnWork Grup’s solution was deployed over a quick 3 month period. The first phase consisted of a gap analysis where the Odoo team got to know OnWork’s needs and assess their current situation. The second phase consisted of Odoo’s team creating an implementation plan and deploying it. This was deployed without interruptions and respective of timings initiated at the start of the project. The final phase consisted of Odoo’s team smoothing over any doubts when trying the Odoo platform.
The overall implementation was smooth and all company departments were involved and asked about their needs and interests. OnWork Grup has found that with Odoo’s system, everything can be done easily through the same platform. Everything is streamlined and tracked on the cloud.
The success factors that made the integration with Odoo easy were:
- The support from Odoo's technical integration team.
- The technical expertise of OnWork's internal team.
- The easily integrated modules of the platform.
- The attention to detail of the Odoo after-sales team.
Sales: Invoicing of tickets is managed directly from the platform. Quotations can be prepared and automatically passed to order for invoicing.
Subscription: It allows us to keep track of recurring invoices easily and quickly.
CRM: The system of columns and tasks manages to centralize all sales opportunities in an orderly manner. The tag system allows us to create reports from these categorizations.
Accounting: We now manage customers and suppliers, their invoices and bank reconciliation, which allows us to have a better control over payments. In addition, most accounting entries are generated automatically, facilitating the management and review of accounting.
Email Marketing: Communication with the customer is direct and clear. The platform offers templates to customize messages with a simple and modern aesthetic.
“Odoo’s Email Marketing module makes communication with customers very intuitive and direct. Not depending on third-party email marketing platform is an added value that makes your job easier.”
-Adrià Miralvés, Marketing Manager at OnWork Grup
The OnWork Grup team come from different companies. So in the beginning, centralizing all workflows and communication on one single platform was at first difficult, but in the end effective. The outcome has been very positive and internal and external communication and management has improved considerably. Something that seemed complicated turned out to be easy thanks to Odoo.
Although OnWork Grup implemented Odoo only a few months ago, as a company that provides IT services to other companies, the day to day running of the company has been simplified considerably thanks to Odoo. The administration and sales departments can perform their tasks quicker thanks to automations and the technical department can convert maintenance and help desk hours into customer invoices efficiently.
Overall, OnWork Grup would recommend using Odoo to other companies looking to save time and keep an eye on overall finances. The company believes having a 360º view of business operations as fundamental and Odoo provides all this information at their fingertips from a simple and intuitive dashboard. What OnWork Grup has valued the most is the simplicity and synchronization of the program. Odoo modules help the company in their work routines and enable them to unify all corporate information in a single, agile, efficient and collaborative system.
About OnWork Grup
IT & Cloud computing provider for companies since 2003. We customize the computing infrastructure so that businesses have what they really need, prioritizing information security, efficiency and user productivity. With a 24/7 technical service, anywhere and anytime, you will always find us online, always close to you . Customer support is one of the added values that differentiate us from the rest: get on the cloud with us.
OnWork Grup: Achieving a 360º perspective with Odoo