Customer Success Story
Company name: BioService SRL
Country: Italy
City: Badia Polesine (Rovigo)
Industry: Pharmaceuticals & Medical Devices
Company size: <50 employees
Odoo users: <30
Apps implemented: Accounting, Invoicing, CRM, Sales, Purchase, Manufacturing, Inventory, Projects, E-mail marketing, Social marketing, Website, Events, Knowledge, Surveys
Hosting type: Odoo.sh
Implementation methodology: Odoo Indirect
Customer Success Manager (CSTI): Luca Piran
BioService’s mission
Located in Badia Polesine, in the province of Rovigo, BioService S.r.l. has been producing high-quality dental implants since 1987. Its mission is clear: providing innovative, reliable, and safe implantology solutions to dental professionals.
With around 50 employees and a continuously expanding client network, BioService has become a benchmark in Italian implantology. Its product offering includes complete implant lines, mini implants, prosthetic components, and precision surgical instruments.
Beyond production, the company also invests in training dentists and surgeons by organizing courses and professional trainings on the latest techniques and industry innovations.
The challenges
For over thirty years, BioService has built its success on solid technical know-how and a strong focus on training.
However, behind the scenes, its business processes were not aligned with the high quality of its products. Disconnected systems, limited data accessibility, and inflexible tools were slowing down daily operations.
Before Odoo, the company relied on a local, standalone ERP that was unintuitive and poorly integrated. Manual procedures and lack of automation made workflows across departments inefficient.
Every day, the BioService team faced concrete challenges such as:
- limited access to the ERP: if servers were offline, data became unreachable
- complex interface: the old software required extensive training for new hires, slowing down onboarding
- scattered data: lack of centralization led to duplicated activities and miscommunication between teams
- low visibility: extracting key business insights was difficult, compromising strategic decisions
- unintegrated systems: accounting, CRM, inventory, and website management all ran on separate platforms, increasing complexity and the risk of errors
“We needed a flexible, accessible platform capable of unifying all our processes. The old management system simply didn’t allow us to grow.”
It was time for a change.
Choosing Odoo: one single platform to manage an entire business
After evaluating solutions such as Zucchetti, SAP, and Microsoft Dynamics, BioService chose Odoo for three key reasons:
- a unified and modular platform that integrates all business functions into a single software
- flexibility and scalability, allowing full customization to meet company needs
- accessibility and ease of use, with an intuitive interface available from any device
The decision was supported by the Italian Odoo partner Clickode, who managed the entire implementation process—from initial analysis to post-launch employee training.
BioService team at work using Odoo. Image credits: BioService
The implementation process
The migration to Odoo was strategically scheduled during the Christmas holidays, a period of reduced activity for the company.
Before going live, employees had the opportunity to train on a test environment and familiarize themselves with the new modules.
Odoo partner Clickode handled the data migration from the old system, ensuring that all information was transferred accurately.
Minor bugs and functional gaps were resolved through targeted customizations, keeping the system fully compatible with future updates.
The outcomes
The benefits of migrating to Odoo were immediate and measurable:
- 98% reduction in shipping errors thanks to guided order entry procedures
- 58% improvement in order processing time (from order receipt to shipment)
- greater autonomy for the Sales team, now able to access sales data independently and free up operational resources
- 20% increase in customer satisfaction, as clients perceive faster, more attentive service
“Odoo has standardized our processes and improved communication between departments. We can now rely on a single, integrated, and always-accessible system that grows with us.”
BioService plans to expand its use of Odoo even further by adding new applications and upgrading to the latest version.
The goal? To continue growing while maintaining the same high standards of efficiency, quality, and innovation that have always defined the company.
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